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How to Solve Access Issues on Zapper

If you're having trouble logging into your account or viewing data on the Zapper platform, this guide can help you!

Updated over 5 months ago

⚠️ Error message: "It looks like we're having problems"

This message may appear when something is blocking Zapper from working properly in your browser.

What’s usually causing this?

In most cases, the issue is related to browser extensions, especially the Google Translate auto-translation feature.

What to do:

  1. Turn off Google Translate’s automatic translation.

  2. Disable any other extensions that may be active in your browser (such as ad blockers, translators, antivirus tools, etc.).

  3. After that, refresh the page and try again.

❌ Login error message:

"There was a problem. Try again in a few moments."

This error is often related to the email address used to log in or a missing registration in the system.

How to fix it:

  1. Make sure you're using the correct email address, which should be:

    • The one you provided to our team during the onboarding process;

    • Or the one your company used to register you in Zapper.

  2. If this is your first time accessing the platform, you may need to set your password. Click on “Forgot your password?” on the login screen and follow the instructions.

If the email is correct, and you've already set a password but still can’t log in, try:

  • Opening Zapper in an incognito/private window;

  • Using a different browser (like Firefox, Edge, Safari, etc.);

  • Connecting through another internet network (like mobile 4G);

  • Accessing from a different computer or device.

📊 I can log in, but I don’t see any data in Zapper Analytics

If you can log into Zapper but don’t see any information or dashboards in Zapper Analytics, your access might not be correctly configured.

Please check the following:

✅ Have you received confirmation from our Customer Success team that your access to Zapper Analytics has been activated?
✅ Are you using the same email address that was provided during the onboarding process?

Important:

If you use Google to sign in and have multiple Google accounts logged into your browser, the system might try to use the wrong one.

In this case:

  • Open an incognito/private window in your browser;

  • Go to Zapper and log in with the correct email.

If the issue persists, please contact our support team so we can assist you further.

To help us assist you faster, include:

  • A screenshot of the error message;

  • The email address you're using to log in;

  • A short description of what you tried;

🗨️ Need help? Our Support Team is ready to assist you:

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