Messages

In the Zapper Control MESSAGES tab, the administrator and manager can access the entire conversation history and find specific messages:

The MESSAGES tab has two display options. The first is column view, where Agents are displayed in the left column. When you select a specific agent, all their conversations with specific contacts will be displayed in the right column. To open the conversation history, simply click on the desired contact.

You can also use the search boxes above the columns to search for Agents and Contacts.

The second display option is list view. To change the message display format, simply click the icon in the top right corner of the screen:

In list view, you can use filters to refine your searches.

Filtering by a specific monitored AGENT:

Simply enter the desired name to filter messages involving a specific CONTACT:

Simply enter a specific contact's phone number to filter messages involving that contact:

The GROUPS option will bring up all agents associated with that specific group:

By typing a KEYWORD, you can see a list of all messages exchanged that contain that word:

By clicking PERIOD, you can determine a specific time range to evaluate the captured messages by clicking on the first desired date and the last:

By clicking on a specific message, you can evaluate the entire context of the recorded conversations:

By clicking EXPORT, you'll see the entire history displayed, exported in CSV format: