In the MESSAGES tab of Zapper Control, the administrator and manager will be able to access the entire conversation history and find specific messages:
1. Filters
1.1. Agents
Filtering by a specific monitored AGENT:
1.2. Contatc
Simply type the desired name to filter messages involving a specific CONTACT:
1.3. Phone number
Simply enter the phone number of a specific contact to filter messages involving that contact:
1.4. Groups
The GROUPS option will bring up all agents associated with that specific group:
1.5. Words
By typing a KEYWORD you can see the list of all exchanged messages in which that word is involved:
1.6. Period
By clicking on PERIOD, you can determine a specific time range to evaluate the captured messages, by clicking on the first desired date and the last one:
2. Conversation View
By clicking on a SPECIFIC MESSAGE, you can evaluate the entire context of the conversations that were recorded:
2.1. Exporting messages
By clicking on EXPORT, you have the entire history viewed, exported in CSV format: