The Zapper Indicators tab allows you to monitor, in a centralized manner, the main data of your operation. With it, you can analyze performance, interaction volume, and compliance indicators without needing to access external tools.
📍 Where to find it
To access:
In the platform's side menu
Click on Indicators
🧭 Overview of the tab
The Indicators tab brings together different data views organized into sections. Currently, the main ones are:
General: broad view of the operation
Compliance: risk and policy monitoring
📈 General Indicators
In the General section, you can track metrics related to agent activity and interaction volume.
Main information available:
Number of messagesVolume of contacts served
Agent performance
Distribution of interactions
🔎 Available Filters
You can refine your analysis using filters such as:
Period (e.g., 1 day, 7 days, 1 month, up to 1 year)
Specific agent
Service inbox
These filters help to better understand the operation's behavior in different contexts
🛡️ Compliance Indicators
The Compliance section allows you to monitor potential risks and ensure that the operation is following the defined policies.
What you can view:
Generated alertsRisk classification (high, medium, low)
Agents involved
Associated rules or policies
🔎 Available Filters
Period
WhatsApps or inbox
Risk type
Alert status
Status
These filters make it easier to identify patterns and potential issues in the operation
🤖 AI Analysis (Copilot)
The Indicators tab features an AI copilot that helps interpret the data displayed on the screen.
With it, you can:
Identify trends
Detect spikes or unusual behavior
Obtain summarized data analyses
ℹ️ The AI only analyzes the data visible on the screen at the time of the query.
⚡ Data Update
The data displayed in the Indicators tab is updated automatically, providing an always up-to-date view of the operation.
✅ Best Practices
To make the most of the Indicators tab:
Use filters for more specific analyses
Compare periods to identify trends
Regularly monitor compliance indicators