In the EVENTS tab, the administrator and manager will have access to all suspicious message alerts, that is, messages that have fallen through a compliance screen:

By clicking on the captured event, you will be able to view the entire conversation history to evaluate the context in more detail:

When you click on export, you have the entire history viewed, exported in CSV format:

Administrators and managers also evaluate the captured events and receive ratings for them, based on the analysis carried out. An event can be classified as:

UNCLASSIFIED - Must be classified by the Administrator

RESOLVED - Event that has already been evaluated, validated and has already had an effective action applied by the company

FALSE POSITIVE - Event that has already been evaluated and, taking into account the context, did not require the application of an effective action by the company
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PENDING - Event that has just been captured and still requires a more detailed evaluation to be classified

The EVENTS Tab also contains visualization filters to refine data analysis.

Filter by a specific monitored AGENT:

Simply enter the desired name to filter the messages involved in a specific CONTACT:

By clicking on CONTACT PHONE, you will be able to locate events related to specific contacts:

The GROUPS filter will display all events associated with agents that are part of a specific group:

It is also possible to filter by the classification STATUS assigned to the events, i.e. NEW, RESOLVED AND FALSE POSITIVE:

The RISK filter will display events according to the risk category to which they belong:

By clicking on PERIOD, you can determine a specific time interval to evaluate the captured messages, clicking on the first desired date and the last:

The POLICY filter indicates the compliance criteria to which the events that were captured belong:

In this filter, you select the desired policy:

And all events related to the specific policy can be analyzed individually: