Filters
1. Filter by Agent
You can filter by monitored agents to see individually the type of media sent and received by each one of them.
2. Filter by Contact name
You can view the media belonging to the conversation with the desired contact:
3. Filter by Contact Phone
You can view the media associated with the conversation using the contact's phone number.
4. Filter by media type
You can view media individually, filtering by audio, video, image, and documents:
5. Filter by Period
You can specify the period you wish to view: